Meet the Team



The Team at Southbank Insurance Brokers prides themselves on providing quality service in an efficient, profess and competitive manner. They aim to build long term relationships and get an in depth understanding of each client’s buisiness, which enables them to source and recommend a complete insurance package to fully protect the client’s needs.

Our administration team provides quality service to our clients in an efficient, professional and competitive manner. We strive to build long term relationships with our clients so as to fully understand each client’s business. This enables us to source and recommend a complete insurance package to fully protect our client’s individual needs.


Brett Zegenhagen


Brett brings over 30 years of industry experience to Southbank Insurance Brokers. He prides himself on his ability to utilize his strong technical knowledge to provide his clients with the right advice. It is this highly personal service that Brett believes sets both himself and Southbank Insurance Brokers apart from the pack. He aims to gain an in-depth understanding of his client’s business in order to source the most appropriate cover for their needs. Outside of the business, Brett has a keen interest in watching a variety of sports, fine dining and walking his two dogs Nigel and Molly.


Craig Kassulke


Craig is an accomplished accountant with experience in a range of industries, including Queensland Tourism and Development, Residential Housing and Franchising. He has worked with Southbank Insurance Brokers for 2 ½ years, providing invaluable guidance in his position as Operations Manager. Craig likes to devote his free time to playing Rugby Union, surfing and spending time with his family.


Kim Harrold


With 44 years’ worth of industry knowledge, Kim is an invaluable member of Southbank Insurance Brokers, providing a comprehensive degree of insurance knowledge and expertise. His experience covers a wide range of vital roles in underwriting, claims resolution and account management. As an Account Manager, Kim takes pride in cultivating strong connections with his clients, many of whom have relied on him to take care of their insurance needs for a number of years. In his free time, Kim likes to travel, collect Ansett Airlines memorabilia and support the Carlton Blues at the AFL.

Catherine O’Shea

CIP, DIP. FIN. SER. (Ins. Brok.)

Catherine has worked in the insurance industry since 2001, getting her initial start working for Brett Zegenhagen. After four formative years with Southbank Insurance Brokers, Catherine moved on and gained further experience within the industry, working for both insurance brokerages and general insurance companies. She returned to Southbank in 2013 having obtained a Diploma in Financial Services (Insurance Broking) from NIBA College. Now managing her own client portfolio, Catherine prides herself on applying the skills she has learnt over the last 15 years to provide her clients with an impeccable standard of service. When she isn’t working, Catherine enjoys travelling, spending time with friends and volunteering at the RSPCA.

Kristie Hartin

CIP, DIP. FIN. SER (Ins. Brok.)

Kristie brings 9 years of experience to her role as an Account Manager for our valued domestic clients. Kristie built up her industry knowledge through her work at brokerages and general insurers alike and currently holds a Diploma in Financial Services (Insurance Broking) from NIBA College. NIBA acknowledged her exceptional academic achievement by naming her a NIBA College Student of the Month award winner. In her free time, Kristie enjoys reading, travelling and spending time with her husband and three kids.


Jade Bettridge

Tier 1 Accreditation


CIP, DIP. FIN. SER (Ins. Brok.)

Sharon brings 29 years of experience to her role as a Broker Assistant with Southbank Insurance Brokers. She obtained her Diploma in Financial Services (Insurance Broking) through the Australian & NZ Institute of Insurance & Finance and has performed a variety of roles within the insurance industry. Sharon’s wealth of experience allows her to provide vital support to her colleagues with both standard and specialty insurance products. Sharon relishes any free time she has to unwind with friends, train at the gym and attend extra-curricular activities with her kids.